NOC Manager

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A leading provider of electronic transaction processing services is in need of a NOC Manager. URGENT HIRING!

CONTACT DETAILS:
Interested applicants may submit their resumes to karladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8469876 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)

Responsibilities:
• Plan and implement activities related to the timely, cost-effective procurement, planning and quality control of production batch processing. Develop, implement, and maintain policies, procedures, and material control systems to reduce costs, streamline procedures, and implement solutions.
• Develop and provide leadership to the Operations personnel effectively utilizing all of the monitoring tools available in the NOC to properly plan and meet the SLA’s that are established with the company’s customer base.
• Assist in the development and implementation of solutions to problems potentially affecting the flow of real time transactions and support of customers.
• Play major role in the enhancement of improved communication and smooth interface between departments and individuals regarding plans, programs or problems.
• Select, develop, and evaluate employees to ensure for an efficient departmental operation.
• Directly supervise and manage the daily activities of several salaried employees. Responsible for the overall direction, coordination, and evaluation of the NOC on their respective shift.
• Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:
• Bachelor’s Degree preferred; IT or related field (Extensive work experience may be considered in lieu of education alone.)
• Minimum of 5 years of similar experience as an Operation/Production Control Manager
• Track record of successful project management, dedication to continuous improvement, and team experience required

• Proven track record of increased management responsibilities required
• Experience using personal computer skills in a networked environment required, Microsoft products preferred
• Proven ability in successfully managing a group of direct reports required
• Willing to work on weekends and on a 4 day ( Saturday to Tuesday) 10 hour shift
• Willing to work graveyard
• Amenable to work in Mandaluyong

Information Security Manager

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A provider of banking, mortgage, investing, credit card, insurance, and consumer and commercial financial services is in need of an Information Security Manager!

CONTACT DETAILS:
Interested applicants may submit their resumes tokarladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8469876 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)

Responsibilities:
Provides advanced information security consultation to for the following: Improve awareness and compliance with Enterprise Information Security policy, processes and standards; remediation of security assessment review issues and complex ad hoc analysis and reporting to support information security risk management. Provides guidance and direction in reviewing assessment findings and mitigating controls to optimize information security. Oversees and directs information asset portfolio reconciliations and certifications. Provides advanced data aggregation and analysis of information security risk exposure. Develops and/or delivers Information Security Education Awareness and Training in accordance with the Enterprise Information Security Program standards. Reviews draft/proposed control standards for business impact and recommends modifications or clarifications as required. May conduct security control testing and consultation with stakeholders. Interprets and explains impacts of information security risks/vulnerabilities in for business stakeholders. Evaluates and interprets internal and Enterprise information security policies, processes and standards, and provides recommendations to improve them. May plan, support or conduct information security risk assessments.

Qualifications:
• Graduate of a four year course
• Certifications required for this role: CISM, CISA

• At least 5-7 years in information security
• Amenable to work in midshift schedule
• Amenable to work in Taguig

Cobol Programmer

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A leading BPO company is in need of a COBOL Programmer!

CONTACT DETAILS:
Interested applicants may submit their resumes to karladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8469876 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)

Responsibilities:
• Analyze and Evaluate existing or proposed systems of moderate complexity, and devise computer programs, systems and related procedures to process data between client and company systems. Encode, test, debug, and install the operating programs and procedures in coordination with computer operations and user departments.

Qualification:
• Graduate of a four-year course
• 2 year programming and analysis related experience
• At least 3 years exposure to COBOL Programming
• Additional knowledge in Unix (general), and Visual Basic 6 specifically in .Net
• Knowledgeable in Reports: Crystal Reports, SSRS, etc.
• Amenable to work in Night Shift Schedule
• Amenable to work in BGC Taguig

Operational Risk Senior Manager

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A provider of banking, mortgage, investing, credit card, insurance, and consumer and commercial financial services is in need of an Operational Risk Senior Manager!

CONTACT DETAILS:
Interested applicants may submit their resumes tokarladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8469876 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)

Responsibilities:
This position is responsible for a diverse and broad set of Operational Risk Management activities across the company, including Information Security, Business Continuity/Resiliency, Privacy, Information Lifecycle Management. In addition, it will support resolution planning, focused stress tests/scenario planning, model and country risk analysis.

Required Qualifications:

• Graduate of a four year course
• 10+ years of experience in operational risk and compliance management (includes audit, bank supervisor, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; including international financial services experience within the risk portfolio described above. 5+ years of management experience
• Amenable to work in Taguig

Team Manager

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A Start-up BPO company is in need of a Team Manager with B2B Sales Experience! URGENT HIRING!

CONTACT DETAILS:
Interested applicants may submit their resumes tokarladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8469876 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)

Qualifications
• Undergraduates can apply for this position
• Has experienced handling a team of telesales agents with a Business-to-business experience
• Has a successful track record in handling a sales account
• At least 5 year experience in this role, around 3 years managing a team

• Amenable to work on a night shift schedule
• Amenable to work in Ortigas/Pasig/Mandaluyong.

Operations Manager

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A Shared service company handling remittances and foreign exchange transactions is in need of an Operations Manager for their start-up Call Center operations here in the Philippines.

CONTACT DETAILS:
Interested applicants may submit their resumes to karladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8469876 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)

Responsibilities:
• Managing the daily running of the voice processes, including sourcing equipment, effective resource planning and implementing call management strategies and operations;
• Carrying out needs assessments, performance reviews and cost/benefit analyses;
• Setting and meeting performance targets for speed, efficiency, sales and quality;
• Ensuring all relevant communications, records and data are updated and recorded;
• Advising clients on products and services available;
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Monitoring random calls to improve quality, minimize errors and track operative performance;
• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Recording statistics, user rates and the performance levels of the center and preparing reports;
• Handling the most complex customer complaints or enquiries;
• Organizing staffing, including shift patterns and the number of staff required to meet demand;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.

Qualifications:
• Graduate of a four-year course
• Over 10 years of service desk or voice process management experience

• Excellent telephone skills and Customer Service skills are mandatory to win customer trust and resolve service calls remotely.
• Can work on a shifting schedule
• Amenable to work in BGC, Taguig

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