8
applicants
FRONT OFFICE SUPERVISOR
at HumanPlus Unlimited Co. in Antipolo City
JOB DESCRIPTION
The front office supervisor oversees front office operations, helping coordinate guest arrivals and departures. the supervisor approaches guests to ensure they are enjoying their stay and makes sure any guest complaint or request gets handled immediately by front office or housekeeping. The supervisor also oversees and confers with all other guest service agents. The supervisor assists with and oversees guest check-in and check-out. The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests. Other duties include answers incoming telephone calls and assisting guests with special requests.
Always attentive and compassionate to guest requests and complaints, the supervisor is one of the first people--besides the manager on duty--to respond to guest requests. The supervisor follows up with guest requests and reports more complicated needs manager on duty.
Qualifications
• Requires a bachelor's or master's degree, preferably in hospitality or hotel management, for management and supervisor positions.
• Experience working at a hotel for at least a year in supervisory levels experience as well.
• Must have excellent computer and typing skills
• Must have helpful customer service skills, a genuinely friendly attitude and the ability to remain calm and collected when things become hectic. Knowledge in foreign language is definitely a plus.
The front office supervisor oversees front office operations, helping coordinate guest arrivals and departures. the supervisor approaches guests to ensure they are enjoying their stay and makes sure any guest complaint or request gets handled immediately by front office or housekeeping. The supervisor also oversees and confers with all other guest service agents. The supervisor assists with and oversees guest check-in and check-out. The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests. Other duties include answers incoming telephone calls and assisting guests with special requests.
Always attentive and compassionate to guest requests and complaints, the supervisor is one of the first people--besides the manager on duty--to respond to guest requests. The supervisor follows up with guest requests and reports more complicated needs manager on duty.
Qualifications
• Requires a bachelor's or master's degree, preferably in hospitality or hotel management, for management and supervisor positions.
• Experience working at a hotel for at least a year in supervisory levels experience as well.
• Must have excellent computer and typing skills
• Must have helpful customer service skills, a genuinely friendly attitude and the ability to remain calm and collected when things become hectic. Knowledge in foreign language is definitely a plus.
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Published on: 12-14-2010
Viewed: 332 times
Viewed: 332 times