applicants
Outbound Sales Trainer
at Magellan Solutions Inc. in San Juan
Magellan Solutions Outsourcing, Inc. is a dynamic contact center which will be focused in providing a broad range of services to its clients. Our primary goal is to become the preferred provider of offshore solutions for English-language customer relationship management services and back-office support services catering primarily for North American SMEs, entrepreneurs and professionals. We believe that by providing a close relationship with the North American SMEs, we will be able to offer a unique value added service to our clients.
Requirements:
- Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Marketing, Journalism, Mass Communications, Advertising/Media, Humanities/Liberal Arts, Linguistics/Languages or equivalent.
- Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
- Previous Customer Service / Sales experience in call center or related industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
- Understanding of Learning Principles
- Must be able to work a flexible schedule
- May need to work nights or weekends for extended periods
- Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community
- Applicants must be willing to work in San Juan Manila.
Responsibilities:
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects.
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by manager.
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